Introducing C. I. Travel Group
C. I. Travel Group is the Channel Islands' leading travel company organising flights, inclusive holidays & breaks to and from Jersey and Guernsey.
Established 40 years ago, we are particularly proud of the high standards of customer service and value for money we provide. Our size allows us to negotiate unique deals with suppliers which enables our clients to benefit from competitive prices and exclusive year-round deals.
That's why every year over 20,000 travellers choose to use our services.
Featured Brands
Bontour Incoming
Destination management services for clients from continental Europe.
Our Brands
Customer Service
We are committed to excellent customer service, receiving exceptional feedback from our clients as well as recognising outstanding service in the Channel Islands' hospitality industry.
FlyDirect is the holder of a Platinum Trusted Service Award which was awarded to us by Feefo, the award is based on genuine reviews from customers that have travelled with us.
About Us
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Meet The Team
Robert Mackenzie
Managing Director
Peter Drew
Chairman
Elaine Nolan
Systems Manager
Eva Köhler
Reservations & Operations Manager
Rebecca Larsson
Marketing and Development Manager
Company History
- February 2025, sees the winners chosen for our FlyDirect Charity Initiative, 3 chosen charities based in each island we operate from, received a pair of return flight tickets to use for their fundraising efforts. In total the value of the donated prizes is in the region of £10,000.
- September 2024 sees FlyDirect Summer 2025 schedules go on sale from all islands with new destination of Malaga added for Guernsey based clients and for those in the Isle of Man the new addition of Ibiza.
- March 2024 sees Lanzarote added as a new winter sun destinations for FlyDirect customers based in Jersey and the Isle of Man.
- Mid-December 2023 A brand refresh for JerseyTravel & GuernseyTravel was launched, together with new websites, reflecting a more modern, aspirational identity with richer content.
- Croatia is added as a new summer FlyDirect destination from Jersey, together with new routes to Faro from Guernsey & the Isle of Man. This brings to 12 the total number of routes operated by FlyDirect in 2024, with almost 20,000 seats available to book.
- Further expansion of the FlyDirect winter programme to Tenerife continues, with the addition of a weekly programme of flights from the Isle of Man in addition to the programme operating from Jersey.
- In Autumn of 2022, FlyDirect announced two exciting new routes from Jersey for Summer of 2023, with direct flights to Ibiza and Faro in the Algarve joining the existing programme of flights to Costa del Sol and Majorca.
- C . I. Travel Group's brand, FlyDirect launches direct flights to Majorca from both Guernsey and the Isle of Man for Summer 2022.
- C. I. Travel Group celebrates 40 years in business on the 28th April
- Throughout the Covid-19 pandemic and the most challenging peace-time event for the travel industry in memory, C. I. Travel Group worked tirelessly to assist their clients in cancelling and rearranging trips that weren't possible, and providing support, advice and assistance for those that were.
- C . I. Travel Group reveals a new look for its brand FlyDirect. The re-brand combines clean, simple fonts with a warm and muted colour palate to create a fresh new identity for the brand which offers direct holidays and flights from Jersey to the Spanish sun.
- C. I. Travel Group carries its 25,000th passenger on direct flights to the Spanish sun since FlyDirect became part of the CITG family in 2008.
- C. I. Travel Group’s brand, Bontour, launches direct city breaks to Florence and Prague in partnership with local airline Blue Islands.
- The group announces its support for the Donna Annand Melanoma Charity, a small Jersey based charity aiming to educate Islanders and Island visitors about the dangers of sun damage, how to spot early signs of melanoma and crucially to support and assist sufferers and their loved ones.
- C. I. Travel Group revealed new branding for Bontour Incoming, the Channel Islands’ Destination Management Company.
- Following the re-brand of Bontour, an exciting new collection of escorted tours and destinations was announced in early 2016.
- C. I. Travel Group provides accommodation booking services for over 2,000 competitors and visitors of the Dance World Cup, taking place in June.
- The group announces its support for BeachAbility, a charity providing specially-designed wheelchairs to those unable to walk, allowing them to enjoy Jersey's magnificent beaches.
- C. I. Travel Group provides accommodation booking services for over 3,000 competitors and visitors of the NatWest Island Games, taking place in June.
- C. I. Travel Group introduced direct flights from the Channel Islands to Tenerife, operating for the first time since 2009. Flights depart on a weekly basis between 12th February and 2nd April.
- C. I. Travel Group began their support for Holidays for Heroes Jersey, organising travel for military veterans and their families to visit Jersey.
- C. I. Travel Group signed an exclusive agreement with TUI Travel UK & Ireland, with preferred supplier status.
- Channel Islands Travel Service was re-named C. I. Travel Group, with Peter Drew becoming Chairman and Robert Mackenzie being appointed Managing Director.
- The group acquired Bontour, a well-known Jersey-based tour operator carrying about 7,500 Channel Island residents on holiday, mainly to France, and a destination management operation providing services to European tour operators.
- The group acquired Travtel, a Jersey-based tour operator specialising in groups, newspaper reader offers and coaching based holidays. Its 5,000 passenger programme fitted perfectly into the Channel Islands Travel Service stable.
- As part of the Travtel acquisition, the group gained FlyDirect, a Channel Islands brand selling direct flights and holidays from the islands to Majorca, Spain and Tenerife.
- Channel Islands Travel Service acquired Airways Holidays and Lewis's Holidays, a Liverpool-based tour operator. The brands are sold exclusively by travel agents and added significant volume to the group's existing business.
- Channel Islands Travel Service acquired 'Jersey from Humberside' (later renamed Jersey Choice), a small operator with a specialist 2,000 passenger business.
- The whole business grew substantially in the period 1985 to 2000, with Channel Islands Travel Service becoming one of the top three operators to Jersey at a time when there were over 20 licensed operators selling the Channel Islands.
- Channel Islands Travel Service expanded from being a travel service provider to a fully-fledged specialist tour operator.
- Founded by Peter Drew originally as OSL Channel Islands and later rebranded to Channel Islands Travel Service, 'CITS' provided travel booking services to accommodation providers across the Channel Islands.
Financial Protection
All of our package holidays are financially protected. Some single travel services available from us may not include financial protection.
ABTOT
C. I. Travel Group is a member of ABTOT, The Association of Bonded Travel Organisers Trust Limited, providing financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for C. I. Travel Group Limited number 5625, and in the event of their insolvency, protection is provided.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call ABTOT’s 24/7 helpline on 01702 811397 and advise that you are a customer of an ABTOT protected travel company.
You can find out more about ABTOT here: www.abtot.com.
ATOL
All the flights and flight-inclusive holidays inbound to the Channel Islands are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
ABTA
C. I. Travel Group is a member of ABTA, membership number V0300. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute, if we can’t resolve your complaint. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.
Our Brands
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FlyDirect
FlyDirect operates direct flights and holidays from Jersey, Guernsey and the Isle of Man, to destinations including: Costa del Sol, Majorca, Ibiza, Tenerife, Lanzarote and Portugal.
FlyDirect has been operating for more than 40 years.
Bontour Incoming
Bontour Incoming are the experts in Channel Island destination management. We have a dedicated team of representatives, all looking after individual clients and groups.
Bontour
Bontour offers customers in the Channel Islands a fantastic and exciting collection of escorted tours to the UK and Europe.
C. I. Travel Group Hotel Awards 2015
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C. I. Travel Group Hotel Awards
The inaugural C. I. Travel Group Hotel Awards were awarded in March 2015, recognising excellent customer service in the Channel Islands' tourism and hospitality industry.
Hotel have been shortlisted based on a combination of genuine customer feedback scores, gathered by C. I. Travel Group's reviews provider, Feefo, and room count, reflecting the fact that there are many different sizes of hotels in the islands.
All reviews provided by Feefo have been independently sourced and are from customers who have booked with C. I. Travel Group's brands and have stayed in hotels across Jersey and Guernsey.
Overall Winners
Overall Winner in Jersey
Radisson Blu Hotel
“We had a wonderful holiday at the Radisson; everyone was very friendly and helpful, and made us feel very special.”
Overall Winner in Guernsey
La Villette Hotel
“Excellent hotel, spotlessly clean and extremely friendly and helpful staff...we would not hesitate in recommending this hotel to anyone.”
2017 C. I. Travel Group Hotel Awards
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2017 C. I. Travel Group Hotel Awards
The C. I. Travel Group Hotel Awards have returned for a third year, recognising excellent customer service in the Channel Islands' tourism and hospitality industry.
Hotels have been shortlisted based on a genuine customer feedback scores, gathered by C. I. Travel Group's reviews provider, Feefo.
All reviews provided by Feefo have been independently sourced and are from customers who have booked with C. I. Travel Group's brands and have stayed in hotels across Jersey and Guernsey.
We are proud to present the awards in 2 different categories in each island to reflect the variety of the properties we work with - 3 & 2 Star Hotels and 5 & 4 Star Hotels. We have a shortlist of 3 hotels for each category and one overall winner. Here we are pleased to announce this year’s shortlisted properties with the overall winner for 2017 being announced shortly in March.
